Return & Refund Policy

Our Commitment to Quality and Your Satisfaction.

At Rustic Bites, we take immense pride in the quality of our farm-direct products. Since we deal with perishable food items like spices, coffee, and jaggery, our policy is designed to ensure food safety while being fair to our customers.

1. Damaged or Incorrect Items

If you receive a product that is damaged during transit or if we accidentally sent the wrong item, we will make it right.

  • Reporting: Please notify us within 48 hours of delivery.
  • Evidence: Send a clear photo of the damaged product and the outer packaging to [Insert Email].
  • Resolution: We will either send a fresh replacement at no extra cost or issue a full refund to your original payment method.

2. Quality Concerns

Your health and trust are our benchmarks. If you feel the quality of the product is not as promised:

  • Contact our support team with your order number and details of the issue.
  • Since these are natural products with seasonal variations, we evaluate quality concerns on a case-by-case basis to ensure a fair solution for both you and our farmers.

3. Non-Returnable Items

To maintain strict hygiene and safety standards, we cannot accept returns on:

  • Opened Packets: Any product where the seal has been broken.
  • Change of Mind: We do not offer returns or exchanges if you simply changed your mind after the product has been dispatched.

4. Refunds Process

  • Approval: Once your request is reviewed and approved, your refund will be processed.
  • Timeline: The credit will automatically be applied to your original method of payment within 5-7 business days, depending on your bank’s processing time.

5. Cancellations

  • Orders can be cancelled only if they have not yet been handed over to our delivery partners. Please contact us immediately if you wish to cancel an order.

Need help with an order?

Our team is dedicated to making your farm-to-home journey seamless.